RETURN AND EXCHANGE

WHAT SHOULD I DO IF I RECEIVED AN ITEM FOR EXCHANGE?

Ipanema Philippines takes utmost care to ensure that all products are properly wrapped, packed, and sealed to prevent leakages and breakages. In case of receipt of damaged items, please send us an email at support@bambu.ph within thirty (30) days from receipt of delivery. An exchange will not be processed without prior notification.

Please include these details in your email:

○Subject Line: BAMBU <space> ORDER ID# <space> EXCHANGE

○Email body/contents:

          •Sales Invoice/Receipt # (if any)

          •Customer name

          •Delivery address

          •Date of Purchase

          •Reason for exchange

          •Item for return (style, size, and color)

          •Item to be exchanged (style, size, and color)

○Attach a photo of the item requested for return to assist us in the evaluation of your request.

IF THE ITEM DOES NOT FIT ME, CAN I REQUEST FOR AN EXCHANGE?

Since sizes of items may vary, Bambu PH may also accept the exchange of item size within 30 days from the receipt of delivery, provided that the item is still available. The exchange will be limited to the same style and color only.

CAN I EXCHANGE THE ITEMS I PURCHASE ONLINE IN THE STORES OF BAMBU?

Items purchased ONLINE shall be allowed for exchange in our retail stores once done processing. Please email us the details as stated above to process your exchange. 

WHAT ARE THE REQUIREMENTS FOR THE EXCHANGE?

          • Email advice from Ipanema support/customer service team.

          • Items should be returned with their original packaging complete with labels and tags.

          • The original receipt/sales invoice should be sent back with the items.

WILL THE ITEMS FOR EXCHANGE BE REPLACED IMMEDIATELY?

We will evaluate and confirm if the item is acceptable for exchange once the item is received. Please note that the following items shall not be accepted for exchange:

          •Damage caused by extensive use of the product/ normal wear and tear.

          •Damage caused by the wrong use of cleaning products or washing instructions.

          •Damaged caused by customer’s improper handling.

          •Sale and promo items

IS IT POSSIBLE TO GET A DIFFERENT ITEM TO REPLACE MY ORIGINAL PURCHASE?

The exchange will be limited to the same style and color only unless the item is no longer available. Bambu PH will coordinate with the customer for a suitable replacement.

CAN I EXCHANGE MY PRODUCT TO A DIFFERENT ITEM IF THEY ARE NOT THE SAME PRICE?

Yes, if the returned item is not available any more on the site, you may opt to replace the item with a different price. If you wish to replace your item with a higher price, you may deposit the difference to our bank account before we could ship back the replacement. If the price is lower than the original price, a refund of the excess amount is not possible.

IS THERE A FEE FOR DELIVERY OF THE REPLACED ITEM?

Shipping fee for returned and replaced items will be shouldered by the customer.